Shipping policy
Thank you for shopping with Nexora Home. We are committed to delivering your order as quickly and safely as possible.
1. Order Processing
- Orders are processed within 1–3 business days after payment is successfully confirmed.
- Orders are not processed or shipped on Sundays or public holidays.
- During peak seasons or promotional events, processing times may be slightly longer.
2. Shipping Time
Estimated delivery times:
- India: 3–7 business days
- International (if available): 7–21 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, customs clearance, remote locations, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during checkout before your order is placed.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email or message containing tracking information (where available).
5. Delivery
Please ensure that the shipping address and contact details provided at checkout are accurate. Nexora Home is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
6. Delayed Shipments
While we make every effort to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control. We appreciate your patience and understanding.
7. Damaged or Lost Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the delivery date or expected delivery date. We will work with the shipping carrier to investigate the issue and assist you in finding a suitable resolution.
8. Incorrect or Missing Items
If you receive an incorrect item or if an item is missing from your order, please contact us within 48 hours of receiving your package with your order number and photos (if applicable).
9. Address Changes
If you need to change your shipping address, please contact us as soon as possible after placing your order. Once an order has been shipped, we may not be able to modify the shipping address.
10. Contact Us
If you have any questions about your order or this Shipping Policy, please contact us through our Contact Us page or by using the contact information provided on our website.