Refund policy

At Nexora Home, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The item is damaged, defective, or arrives in a condition different from what was ordered.

  • The wrong item was delivered.

  • The return request is submitted within 7 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned with all original packaging, accessories, manuals, and tags (if applicable).

  • Include proof of purchase or your order number.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Products that have been used, damaged after delivery, or altered by the customer.

  • Items without original packaging or missing parts due to reasons not caused by us.

  • Gift cards or digital products (if offered).

  • Clearance or final sale items, unless required by applicable law.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the product and packaging.

We will review your request and, where appropriate, arrange a replacement, return, or refund.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

5. Return Shipping

If the return is due to our error (such as a damaged, defective, or incorrect item), we will provide instructions for the return and, where applicable, cover the return shipping cost.

If the return is for any other eligible reason, the customer may be responsible for return shipping costs unless otherwise stated.

6. Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and the return process will apply instead.

7. Exchanges

Where available, exchanges are offered only for damaged, defective, or incorrect items. Exchange requests are subject to product availability.

8. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support through the contact information provided on our website. Please include your order number to help us assist you more quickly.